Privacy Policy

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MD Telepsychiatric Center LLC Privacy Policy

MD Telepsychiatric Center LLC (“we, “us”, “our” or “Company”) operates the https://mdtelepsychiatric.com/ (“Site”) as well as provides telemedicine services, face to face services, as well nursing facilities consultations. This policy applies to our website as well as to the services and applications we provide, collectively known as the “Services.”

MD Telepsychiatric Center LLC is committed to ensuring that your personal information shared over our Site and/or Services is protected and kept confidential. By accepting our Company’s Terms of Use or providing information to us via our Site, you consent to the use and disclosure of Personally Identifiable Information (PII) and Protected Health Information (PHI) as outlined in this Privacy Policy. Please note that the use and disclosure of such information is also subject to the practices of the healthcare providers with whom you may interact through the Services, as described in the Notice of Privacy Practices, which is provided to you by such providers.

To adjust your email and data preferences or opt out of further communications, please visit our Email Preference Center.

Information Collection

PHI is information that includes, but is not limited to, identifying data such as name, social security number, address, contact information, as well as information about personal health issues and insurance submitted through our Services. MD Telepsychiatric Center LLC collects PHI and other PII that you voluntarily submit. Privacy is of the utmost importance, so we are committed to protecting and keeping confidential all PII and PHI that identifies an individual whether or not it relates to an individual’s past, present, or future physical or mental health condition.

As a Business Associate of healthcare providers that are Covered Entities under the federal healthcare privacy and security rules, the Health Insurance Portability and Accountability Act (HIPAA)[1] and the Health Information Technology for Economic and Clinical Health (HITECH) Act[2], MD Telepsychiatric Center LLC maintains PHI in compliance with these rules and our contractual obligations with healthcare providers.

Our focus is providing a platform to allow individuals to receive telehealth Services from various healthcare providers. MD Telepsychiatric Center LLC collects information solely for the purposes of providing the Services, marketing and promoting our Services to you, and for market research data. We use this information ourselves and share it as needed with our partners solely for their performance of contracted services for us. We may also collect PII for marketing, user experience monitoring and improvement, and related business purposes. We never sell PII that we collect.

You may be asked to submit personal information if you sign up for a demo, register for an event, access our free content, or make similar requests. Examples of free content include webinars, case studies, videos, and white papers. We may collect your name, job title, email address, phone number, and certain information about your company. We use this information to contact you about your request (such as a demo request or submitting a form asking for more information on our products and services) or provide you with requested content.

If you submit any personal information that is not your own, you represent that you have the authority to do so and to permit us to use that information in accordance with this Privacy Policy.

If you contact us with a question, comment, or complaint, we may collect your name and contact information (such as your email address or mailing address) in order for us to respond to your request. We may also keep a record of the correspondence in order to assist you in the future.

If you sign up to receive marketing communications from MD Telepsychiatric Center LLC, we will collect your name and email address in order to email you regarding products and services that you have indicated are of interest to you. You may also be added to our marketing list when you create an InTouch Health account or are issued one by your employer.

To opt in to emails, adjust your email and data preferences, or opt out of further communications, visit our Email Preference Center. By actively opting into emails from MD Telepsychiatric Center LLC, you agree that your information may undergo processing including updating your record to reflect your affirmative request to receive emails and tracking within those emails such as when you open them and when you click on links. We use that data to determine which content resonates with you to personalize your experience with InTouch and for other marketing purposes, such as determining your interest in our Services.

If you do not want to have your data processed in this manner, you can opt out of emails from MD Telepsychiatric Center LLC or you can abstain from opting into communications. We include a link to change your email preference or opt out on all marketing communications. Please note that you may continue to receive certain transactional and account-related messages from us after opting out, such as system outage alerts.

Mobile Devices

When you download or use apps created by us (e.g., to deliver the Services), we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results and other personalized content. Most mobile devices allow you to turn off location services.

Non-Personal Data

MD Telepsychiatric Center LLC may use non-personal information to analyze data into useful information. This process of data mining is done in the aggregate, is non-personal, and allows the Company to find correlations and patterns in the data. MD Telepsychiatric Center LLC does not provide any personal information to third party sites that display our interest-based ads.

However, third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards. Also, some third parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you more relevant and useful advertising.

Sharing of Information

MD Telepsychiatric Center LLC shares PII and PHI as permitted by law and as authorized by you as described in the Terms of Use, this Privacy Policy, or otherwise. We do not sell PII that we collect. MD Telepsychiatric Center LLC employs third parties to perform functions on our behalf. Examples include technical assistance, analyzing data, and providing marketing assistance. They have access to anonymized and non-anonymized personal information needed to perform their functions but may not use this information for other purposes. Access to this information will permit them to provide services more efficiently and effectively to you and to us.

For example: your IP address may be used to estimate your location and personalize your experience with the Services; we may share information such as IP address, user name, email address, and cookie and web beacon information with third parties in order to tailor advertising to our various market segments; your IP address and email address and the page you are viewing may be shared with a third party that operates the “chat” feature for our Services; and aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products.

These third parties may be required to disclose information, as described in the section below entitled “Disclosures in Accordance with Law.”

Security of Information Collected

MD Telepsychiatric Center LLC uses account information in a password-protected environment as a security measure to protect your data. We use administrative, physical, and technical safeguards to protect data. We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and data encryption. MD Telepsychiatric Center LLC use industry standard SSL/TLS encryption to enhance security of electronic data transmissions. MD Telepsychiatric Center LLC will maintain all applicable HIPAA and other regulatory requirements to the extent that it has access to, or otherwise stores, processes or transmits PHI or PII.

In addition, MD Telepsychiatric Center LLC urges you to take precautionary measures in maintaining the integrity of your data. Please be responsible for making sure no one can see or access your account and log-in/password information.

If you use our Services through a potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer’s or such other site’s privacy and security policy with respect to Internet use.

MD Telepsychiatric Center LLC is not responsible for your handling, sharing, re-sharing and/or distribution of your PHI or PII. Moreover, if you forward PHI or PII electronically to another person on or off the Service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.

Third Party Sites/Trusted Relationship

As noted above, under HIPAA the Company may be a Business Associate of healthcare providers who use our Services. We may share information with healthcare providers who provide services to individuals, and they share information with us, for purposes related to treatment, payment and healthcare operations, and otherwise as agreed or authorized by you.

In some cases, our Site contains links to other sites, including links to relevant thought leadership articles in third-party publications that are not directly affiliated with InTouch Health. We do not share your PHI or PII with those sites (unless you specifically authorize such sharing) and are not responsible for their privacy procedures. We encourage you to learn their particular privacy policies.

Disclosures in Accordance with Law

MD Telepsychiatric Center LLC discloses PII about you as required or permitted by law, including complying with legal process (for example, we may disclose your information as necessary to comply with an authorized civil, criminal, or regulatory investigation).

We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request.

We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant, or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our web site or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors.

We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

Children

Our Site is not designed or intended to appeal to minors and we do not knowingly collect PII from children under the age of 18.

Changes to this Privacy Policy

MD Telepsychiatric Center LLC may amend this Privacy Policy in the future. In the event changes are made, we will be sure to post changes at the Site and at other places we deem appropriate.

Questions or Suggestions

If you have any questions or suggestions on ways we can improve our privacy policy with respect to personal information, please email us at privacy@mdtelepsychiatric.com.

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